We offer free shipping New Zealand wide on all orders. Currently we do not offer international shipping.
We aim to dispatch your order as soon as possible. If for whatever reason, we anticipate a delay in the dispatch or delivery of your order, we will contact you immediately.
At Wool Integrity Store, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes a product may not meet your expectations or you may need to return or exchange an item. To ensure a smooth and hassle-free return process, we have outlined our returns policy below.
Eligibility for Returns
We accept returns within 30 days from the date of purchase.
The item must be unused, undamaged, and in its original packaging.
2. Return Process
To initiate a return, please contact our customer support team at firstname.lastname@example.org within the 30-day return window.
Provide your order details, reason for return, and any relevant information or images to help us process your request efficiently.
Our customer support team will guide you through the return process and provide you with a return authorization if the item is eligible for return.
3. Return Shipping
Customers are responsible for the shipping costs associated with returning the item, unless the return is due to our error.
We recommend using a trackable shipping service to ensure the safe return of the item.
If the return is approved, we will provide you with the return shipping address.
4. Refund or Exchange
Once the returned item is received and inspected, we will notify you of the status of your return.
If the return is approved, you may choose one of the following options: Refund: We will issue a refund to your original payment method within, excluding any shipping charges. Exchange: We will gladly exchange the item for another product of equal value, subject to availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately.
Provide detailed information and, if possible, images of the damaged or defective item.
We will assess the issue and provide instructions for returning the item or offer a suitable resolution.
Please note that our returns policy applies to online purchases made through www.woolintegrity.store. If you have any further questions or need assistance regarding returns, feel free to contact our customer support team.